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Hi Dinesh, I'd do what Vineet suggested, set some participant data to see what that value is. I have done something similar before and gone with an expression like the below in my Play Audio action: ToAudioCurrency(ToCurrency(YOUR BALANCE) + "|AUD")), ...
We started to see this issue yesterday in one of our Orgs, mostly for outbound calls, but occasionally for inbound too. Our design is complex due to regulatory requirements where for outbound calls, once connected to customer, we have to blind transfer ...
Hi Everyone, I would like to check is it possible to use variable in function MakeDuration? The value of the variable will be retrieved from Data Table. MakeDuration(0,0, <variable> ,0,0) Thanks & Regards, Albert #Routing(ACD/IVR) ------------------------------ ...
Hi Mate, Thanks for your reply. We tried to refresh the app but issue still there. The issue is - When agent receives email interactions and agent clicked on download all on the attachment that time Genesys cloud app is getting refreshed again and ...
Hi Dawn, Thank you for the screenshots. What you experience is intended and by the design. Currently the conversational panels (email, messaging and calls) are fully responsive to horizontal space. Instead of breaking the editor toolbar into multiple ...
Hello! I am trying to get the Get Conversation Attribute Data Action to work and am running into an issue with the success template. I get the following error when I run the test: { "message": "Transform failed to process result using 'successTemplate' ...
I am coming in very late to this, but it is because I haven't run across any Bold360/DX customers until now. As luck and timing would have it, I now have one that has instances of both the original and also DX. They have asked for all data extraction. ...
Hello everyone. Have your agents been experiencing intermittent issues when trying to export their schedules to a third party calendar? One of my colleagues was able to identify the root cause of these issues as the custom URL, which bridges the ...
I am connected to Genesys Cloud using the Desktop App. My status was changes to Away after my PC was locked, but when I check my profile panel, I can't see a status selection: I wonder if this behavours is expected? Thank you! #Unsure/Other ...
A few ways, but probably the easiest is to go to the vertical view (three vertical dots at top of schedule), scroll to the agent, copy the entire shift (click on the day and then ctrl-C or whatever is appropriate for your OS), then select rows to past ...
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