Hi Devanand, You can get familiar with Audio Connector and how it can fit your company's conversational needs in this link: https://help.mypurecloud.com/articles/about-audio-connector/ You will need to have a 3 rd party customer/partner cloud ...

Here are the 3 tickets we have that all involve issues with the new UI. Thanks. Case# 0003471599 Case# 0003472764 Case# 0003439108 ------------------------------ John Greer Smiths Detection Inc. ------------------------------

Hello Team, Could someone please help me with the config. documents. We have installed the "Genesys Cloud Adapter" but after that I don't see any documents available for ref. (we have Audio Hook document, but what I heard is that its not useful in ...

Thank you all for your suggestions. It turns out that we had delayed our Edge upgrade until this past weekend so although we received the feature release, this one required the most recent Edge version. Everything is fine now! ------------------------------ ...

Hi John, Can you please share your case numbers if they exist? Thank you in advance, ------------------------------ Máté Földi Genesys PM ------------------------------

Hi everyone, I am thrilled to announce that Audio Connector is GA!! All Genesys customers and partners will be able to purchase and download from AppFoundry our latest 3rd party conversational connector. A few considerations before you start: ...

Hi Devanand, I'm facing a similar problem. I'm trying to configure the Audio Connector in the Architect Flow, but we haven't too much support material to implement it. It should be nice that Genesys could share an archive or an exemple of one implementation ...

Hi .. It looks like they just posted the Beta sign-up Tile ------------------------------ Nicholas Robinson Senior Product Manager Genesys - Employees ------------------------------

Hi Robert, We did this at the top of our Inbound Message Flow in 2 steps. We first call the "Get Journey Session" action. In there, our journey session id is set to "Message.JourneyContext.customerSession.id", and then our Journey Session Result ...

Good Morning, With the recent release of staffing groups we now are able to implement the time off manager functionality in our department. During our testing we are noticing that when an agent submits a time off requests that falls outside of their ...