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  • Posted in: Genesys Cloud

    Hello, You can change the margins on the buttons in the layout settings for the button. You can also change the color on the buttons for each page so it looks like the current page is highlighted to give a tab like look. ------------------------------ ...

  • Posted in: Genesys Cloud

    Hi Khurshid, You can put your inputs in to the same object on the input contract. No need to have multiple objects. Then your Request URL and Request Body should grab those inputs. Your request body gets the subjectId...and subjectType if needed. ...

  • Posted in: Genesys Cloud

    Very excited for this one, the replay feature will be great for debugging. ------------------------------ James Dunn Pitney Bowes Inc. ------------------------------

  • Posted in: Genesys Cloud

    Hello Community, How to create POST data action for adding roles and division to users. API: /api/v2/authorization/subjects/{subjectId}/bulkadd When I run it through developer center, it works fine. But when I try to create a data action, it always ...

  • Posted in: Genesys Cloud

    PS: Maybe you will have to look into the inqueue-flow, too. ------------------------------ Christoph Domaschke CRONBANK AG ------------------------------

  • Posted in: Genesys Cloud

    Hi Isaac, if I understand your question right, you do not want to have statstics but you want to know, when the ACD disconnects and when it plays a prompt. For that you will have to look into the inbound flow used by your queue. There you can see, which ...

  • Posted in: Genesys Cloud

    Hello, I am trying to display multi page script in agent window. I am seeing we can use button with page change action added to each button. However in terms of UI design, it adds space between each button. I would like to display the script in agent ...

  • Posted in: Genesys Cloud

    Hi @Becky Powell for the Sailpoint integrations you're mentioning here, was SCIM also tested and would we need to use a third party connector of sorts? Don't suppose you can point me to any resource material around what would be needed specifically ...

  • Posted in: Genesys Cloud

    Yes, that is a pain. I added this idea for you to vote on: https://genesyscloud.ideas.aha.io/ideas/CEV-I-590 ------------------------------ Robert Wakefield-Carl ttec Digital Sr. Director - Innovation Architects Robert.WC@ttecdigital.com https://www.ttecDigital.com ...

  • Posted in: Genesys Cloud

    Yes, s creen recordings are encrypted in the S3 bucket with server-side encryption (SSE) and Amazon S3 managed encryption keys (SSE-S3). ------------------------------ Hammed Lawal Genesys - Employees ------------------------------

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