Hi all, I just want to chime in because I have a question that kind of aligns with what I am trying to figure out. I have some agents telling me that they keep getting calls from their respective queues even when they don't have the appropriate skills. ...

What are the minimum hours on their work plans? If you set their work plans to a minimum of five days and 30 hours, they should always be scheduled for five days and 30 hours, regardless of what the requirements are. It looks like you might have a little ...

Hi Felicity, thank you for your response. Some users aren't allocated in the schedule... About Required and Required with Shrinkage numbers, I will see it. Thank you for the tip. Att, ------------------------------ Breno Canyggia Ferreira ...

Ha! You've noticed? Yes, it a frequently expressed frustration, both here and on the Ideas site, that communication on feature development is often lacking. This particular feature is one of the more heavily complained about ones in that regard. PureConnect ...

Unfortunately, once agents are deleted, their time off requests are also deleted. You can instead "Set Inactive" on a user, which will not delete their Time Off Requests. Unlike Time Off Requests, Schedules are kept for a deleted user, so Shannon's ...

Can you share how this works with the panel manager? Are we able to choose multiple default panels? It would be great if I could have profile and agent assist pop at the same time. ------------------------------ Steve Alix EDCi -------------------- ...

Hi, They are in this prior post. https://community.genesys.com/discussion/upcoming-agent-ui-update-multi-contextual-panels Pretty cool feature. ------------------------------ Steve Alix EDCi ------------------------------

Thank you Gabe. ------------------------------ Sai Kumar Miratech, Inc ------------------------------

@Jan Heinonen Thank you for sharing! Your feedback about the trash icon is being reviewed by our design team, and our engineering team is looking at the scroll bar issue. ------------------------------ Amelie Wisniak Genesys - Employees ------ ...

Hi All Is there a way that anyone knows where we can export all messenger transcripts from Genesys? Thanks! #Roadmap/NewFeatures ------------------------------ Shauna Gibson Motability Operations ------------------------------