Hello Anush, I assume you are BYOC Premise customer and in BYOC deployment customer you can monitor the your edge and trunk metrics by creating a custom dashboard of live metrics to monitor the performance of the BYOC Premises Edges and trunks in ...

Hi Isaac, The queue activity detail view will show information regarding the calls that hit that queue (to get there Click Performance > Workspace > Contact Center > Queue Activity ). However, if you need information like if there ...

Serena, did you find a solution for this? I am running into the same issue. ------------------------------ Nichole Conway State of Missouri ------------------------------

Hi there! Where can I go to see Queue detailed information like is there a threshold for holding before the call disconnects? or if there is an announcement before it disconnects? Thanks! Isaac Denegri Everbank #ArchitectureandDesign ...

What is the strictness of the topic phrases in Commercial? Are there any phrases that contain the word no? ------------------------------ Anik Dey Genesys - Employees ------------------------------

If the email has HTML content, we may not be able to parse the content to analyze the sentiment. Are these plain text emails? Are the phrases different in any way? ------------------------------ Anik Dey Genesys - Employees ------------------------ ...

Yes, you use the API for that: https://developer.genesys.cloud/analyticsdatamanagement/speechtextanalytics/#get-api-v2-speechandtextanalytics-conversations--conversationId--communications--communicationId--transcripturl In the future you will be able ...

Hi Devanand, You can get familiar with Audio Connector and how it can fit your company's conversational needs in this link: https://help.mypurecloud.com/articles/about-audio-connector/ You will need to have a 3 rd party customer/partner cloud ...

Here are the 3 tickets we have that all involve issues with the new UI. Thanks. Case# 0003471599 Case# 0003472764 Case# 0003439108 ------------------------------ John Greer Smiths Detection Inc. ------------------------------

Hello Team, Could someone please help me with the config. documents. We have installed the "Genesys Cloud Adapter" but after that I don't see any documents available for ref. (we have Audio Hook document, but what I heard is that its not useful in ...