Hi Catherine, The new messaging component beta will start in the upcoming weeks. If you did not register to it we can still add you in case you are interested. The component will support copy paste from clipboard however we still handle the images ...

Hi Prakash, For UI There isn't. Don't have API for it too (bulk). There is an endpoint below: /api/v2/routing/queues/{queueId} --> suppressInQueueCallRecording (boolean) Att, ------------------------------ Breno Canyggia ...

Hi everyone, As of last Monday 8th of April, Nuance recognizer as a Service has been RELEASED and available for all customer/partners via AppFoundry to download. A few reminders for you to take into account, prior installing Nuance in your org: ...

Hi Robert, thanks for your helpful reply. I checked the API usage and I think I found the troublemaker. Best regards Christoph ------------------------------ Christoph Domaschke CRONBANK AG ------------------------------

Hello Community - we detected improper behavior in legacy Web Chat that has to be adjusted: after the improvement is released all updates to custom attributes set from within a chat flow (both new and existing fields) will be persisted throughout the ...

Hello, I have a doubt, in the Historical Shrinkage report the Unavailable times are shown, which is composed of (Away, Idle, Offline). In my company we believe that Idle time should not be Unavailable time, we understand the explanation, since ...

Hi Richard, It looks like my output contact unable to fetch the information within the array. Here is reponse from Mulesoft, I tried multiple things but getting error to setup the array. Validate output against schema : JSON failed output ...

Hi Subhash, Thanks for your help. We shall give a try thanks.In the meantime we have resolved our issue. We have contacted the support teams of Genesys and make a conf call with them.It seems that the version of the installer provided on the ...

Hi Nicholas, Can you please confirm, is this will be in Beta board today to register? ------------------------------ Sumant ------------------------------

@Dieter Wijnen -san, Can you please let me know how is the monitoring going on with Zabbix? We are also using Zabbix for monitoring others. ------------------------------ Anush Shetty SBI Shinsei Bank, Limited ------------------------------