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If you have experience with the ICWS API, this can be done, but requires some programming and json parsing knowledge. You would first retrieve a list of the roles in your environment to get the "id" values: /configuration/roles Then you'd iterate ...
Oh, I see. Thank you so much. ------------------------------ Rechelle McConnell CHRISTIAN BROADCASTING NETWORK ------------------------------
> Can I still label it a chat even if we build the flow in the Inbound Message Flow and not in the Inbound Chat? Yes. Labels are not media-specific, so you could create a label "Green" and then via their respective flows have a "Green" message, a ...
Thank you, Panagiota. Can I still label it a chat even if we build the flow in the Inbound Message Flow and not in the Inbound Chat? ------------------------------ Rechelle McConnell CHRISTIAN BROADCASTING NETWORK ------------------------------
Hi Anton, Yes, I was reading about that and will test this feature. Thanks ------------------------------ Rechelle McConnell CHRISTIAN BROADCASTING NETWORK ------------------------------
Thank you Lawrence, We are already doing the prioritization so we are good on #1. I'll bring the other info to my team. ------------------------------ Rechelle McConnell CHRISTIAN BROADCASTING NETWORK ------------------------------
Thank you, Matthew. I don't know how to do this but I'll check it out. ------------------------------ Rechelle McConnell CHRISTIAN BROADCASTING NETWORK ------------------------------
Thank you Anton. I'll pass this info to our developer. ------------------------------ Rechelle McConnell CHRISTIAN BROADCASTING NETWORK ------------------------------
Hi Aafreen Thanks for your post As has been mentioned already there are Ideas in the portal for this. The best one to use will be the below: https://genesyscloud.ideas.aha.io/ideas/WFMSCH-I-28 If you could add your vote and use case to this, ...
If you are adding with the 'Add Activity to Agents' dialog you can select 'Suggest Ideal Time', and the possible times would be presented in order of (scheduled staff - required staff). To further optimize that case or any ad hoc schedule changes, you ...
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