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  • Posted in: Genesys Cloud

    Hi Dawn, Could you please share a screenshot of your email experience? For the time be: Can you please try to refresh the browser or the desktop app. The css styling issues seems to get resolver by the refresh. The following command should work for ...

  • Posted in: Genesys Cloud

    Hi Arturo, Did you create a care ticket already? Can you please share the number of that? Could you please share screenshots of the issue? For the time be: Can you please try to refresh the browser or the desktop app. The css styling issues seems to ...

  • Posted in: Genesys Cloud

    Hi Sharadkumar, Can you please try to refresh the browser or the desktop app. The css styling issues seems to get resolver by the refresh. The following command should work for both the browser and the desktop app. Windows: ctrl + shift + R Mac: cmd + ...

  • Posted in: Genesys Cloud

    Some prospects are asking about a percentage Matching Criteria for recording policies. This should allow the system to record a percentage of interactions matching other criteria. e.g. record 10% of calls, 20% of chats and all of ACD messages. It ...

  • Posted in: Genesys Cloud

    Hi DInesh, Not sure I understand your scenario properly. You get the balance from the datatable, then get currency from somewhere else and then I presume you concatenate the currency and the balance into another variable Flow.BalanceForTTS which you ...

  • Posted in: Genesys Cloud

    We do this for call recording.. make internal numbers dial an external DID matched by a number plan reg ex to send out of trunk and back in, bare in mind you will have added call cost as if it stays in edge then no cost. ------------------------------ ...

  • Posted in: Genesys Cloud

    Hello - I'd like to reference data within a Data Table using data found in a Contact List column within a Script. The Script variable (Outbound.<column>) found in the contact list is the reference key in the Data Table. I'd to be able to reference ...

  • Posted in: Genesys Cloud

    Hi Rechelle, For #2 and #3, you could use the new Utilization Labels feature. Create a label "live_chat" with capacity 2 and set it on all incoming live chats. That will limit agents to no more than 2 live chats at a time. If you also created a label ...

  • Posted in: Genesys Casual

    special award by VP for a large migration project 10 years back... ------------------------------ Senih Demren Insurance Corporation of British Co ------------------------------

  • Hi all, If we have an unpublished schedule based on an existing forecast, and then we add an ad-hoc activity to that schedule, will the engine automatically rebalance the schedule for you or would the planner have to go through and manually re-adjust? ...

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