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Hi Anton, Yes, I was reading about that and will test this feature. Thanks ------------------------------ Rechelle McConnell CHRISTIAN BROADCASTING NETWORK ------------------------------
Thank you Lawrence, We are already doing the prioritization so we are good on #1. I'll bring the other info to my team. ------------------------------ Rechelle McConnell CHRISTIAN BROADCASTING NETWORK ------------------------------
Thank you, Matthew. I don't know how to do this but I'll check it out. ------------------------------ Rechelle McConnell CHRISTIAN BROADCASTING NETWORK ------------------------------
Thank you Anton. I'll pass this info to our developer. ------------------------------ Rechelle McConnell CHRISTIAN BROADCASTING NETWORK ------------------------------
Hi Aafreen Thanks for your post As has been mentioned already there are Ideas in the portal for this. The best one to use will be the below: https://genesyscloud.ideas.aha.io/ideas/WFMSCH-I-28 If you could add your vote and use case to this, ...
If you are adding with the 'Add Activity to Agents' dialog you can select 'Suggest Ideal Time', and the possible times would be presented in order of (scheduled staff - required staff). To further optimize that case or any ad hoc schedule changes, you ...
I'm in my most significant years, and after a long time, I'm working hard to have my basic dream of life. ------------------------------ Najah Murad Henry Ford Health ------------------------------
Hi Alejandra , I am unable to access the private SS&A Partner Beta Community, and I would like to see the functionality and features that are supported. Can you help getting that access? Thanks, -------------------------- Toshiyuki Koyama ...
Hello, This data can be extracted using this api ? looking for the right segment each time GET /api/v2/conversations/callbacks/{conversationId} example: ------------------------------ Rihab BEN MALEK Teleperformance ...
Hi Carlos, Charlotte, We are prioritizing this issue and investigating how to solve it. We will keep you posted here and through care. ------------------------------ Máté Földi Genesys PM ------------------------------
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