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  • Posted in: Genesys Cloud

    Hi Anton, Yes, I was reading about that and will test this feature. Thanks ------------------------------ Rechelle McConnell CHRISTIAN BROADCASTING NETWORK ------------------------------

  • Posted in: Genesys Cloud

    Thank you Lawrence, We are already doing the prioritization so we are good on #1. I'll bring the other info to my team. ------------------------------ Rechelle McConnell CHRISTIAN BROADCASTING NETWORK ------------------------------

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  • Posted in: Genesys Cloud

    Thank you, Matthew. I don't know how to do this but I'll check it out. ------------------------------ Rechelle McConnell CHRISTIAN BROADCASTING NETWORK ------------------------------

  • Posted in: Genesys Cloud

    Thank you Anton. I'll pass this info to our developer. ------------------------------ Rechelle McConnell CHRISTIAN BROADCASTING NETWORK ------------------------------

  • Hi Aafreen Thanks for your post As has been mentioned already there are Ideas in the portal for this. The best one to use will be the below: https://genesyscloud.ideas.aha.io/ideas/WFMSCH-I-28 If you could add your vote and use case to this, ...

  • If you are adding with the 'Add Activity to Agents' dialog you can select 'Suggest Ideal Time', and the possible times would be presented in order of (scheduled staff - required staff). To further optimize that case or any ad hoc schedule changes, you ...

  • Posted in: Genesys Casual

    I'm in my most significant years, and after a long time, I'm working hard to have my basic dream of life. ------------------------------ Najah Murad Henry Ford Health ------------------------------

  • Hi Alejandra , I am unable to access the private SS&A Partner Beta Community, and I would like to see the functionality and features that are supported. Can you help getting that access? Thanks, -------------------------- Toshiyuki Koyama ...

  • Posted in: Genesys Cloud

    Hello, This data can be extracted using this api ? looking for the right segment each time GET /api/v2/conversations/callbacks/{conversationId} example: ------------------------------ Rihab BEN MALEK Teleperformance ...

  • Posted in: Genesys Cloud

    Hi Carlos, Charlotte, We are prioritizing this issue and investigating how to solve it. We will keep you posted here and through care. ------------------------------ Máté Földi Genesys PM ------------------------------

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