What are we removing? At the top of the Subscription or Billing & Usage page in Genesys Cloud admin are aggregate quantities of users and aggregate dollar amounts for a given billable period. We are removing this section outlined below. ...

SCIM was not tested with Sailpoint, but what i can say is that with all the SCIM vendors we do document, we were able to setup a SCIM integration using their generic tooling. The "app" we provide for those vendors is really just a default set of attribute ...

Hi Vaun, unfortunately, I have no further information. Sorry that I can't assist. ------------------------------ Becky Powell Director, Product Management Genesys - Employees ------------------------------

Hi all, I'm currently trying to pop our crm when a call gets connected from a script. We have an internal group who receives calls from people in both outbound and inbound queues. They are not set to auto answer. I'm wanting to pop the page with the ...

Very Helpful. Thank you Christoph! ------------------------------ Isaac Denegri EverBank, N.A. ------------------------------

Thank you Hammed!!! ------------------------------ Isaac Denegri EverBank, N.A. ------------------------------

Hello community I don't know if transferred calls are considered by the forecast, or if we can somehow include or remove them for the forecast. I have not found anything about this in the Resource Center. Thanks in advance #Forecasting ------------------------------ ...

I echo @David Fradejas Tomás here with respect to the interface & usability itself--pretty straightforward and consistent with the other views that have been updated with the same look/feel. Our organization heavily uses data tables, and so far the ...

@Irina Milstein - In my experience in Genesys or other systems with similar buttons, those "six squares" you're referring to allow you to rearrange the order of the fields by clicking & dragging that field up/down. That being said, you technically can ...

Hey Robert! Thanks! On initial release, it will support terms the same way it does today through the API. The next step will likely be capitalization support and special characters. Grammars aren't likely to be supported as the language models work ...