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Hi Felicity, thank you for your response. Some users aren't allocated in the schedule... About Required and Required with Shrinkage numbers, I will see it. Thank you for the tip. Att, ------------------------------ Breno Canyggia Ferreira ...
Ha! You've noticed? Yes, it a frequently expressed frustration, both here and on the Ideas site, that communication on feature development is often lacking. This particular feature is one of the more heavily complained about ones in that regard. PureConnect ...
Unfortunately, once agents are deleted, their time off requests are also deleted. You can instead "Set Inactive" on a user, which will not delete their Time Off Requests. Unlike Time Off Requests, Schedules are kept for a deleted user, so Shannon's ...
Can you share how this works with the panel manager? Are we able to choose multiple default panels? It would be great if I could have profile and agent assist pop at the same time. ------------------------------ Steve Alix EDCi -------------------- ...
Hi, They are in this prior post. https://community.genesys.com/discussion/upcoming-agent-ui-update-multi-contextual-panels Pretty cool feature. ------------------------------ Steve Alix EDCi ------------------------------
Thank you Gabe. ------------------------------ Sai Kumar Miratech, Inc ------------------------------
@Jan Heinonen Thank you for sharing! Your feedback about the trash icon is being reviewed by our design team, and our engineering team is looking at the scroll bar issue. ------------------------------ Amelie Wisniak Genesys - Employees ------ ...
Hi All Is there a way that anyone knows where we can export all messenger transcripts from Genesys? Thanks! #Roadmap/NewFeatures ------------------------------ Shauna Gibson Motability Operations ------------------------------
Adesh, That would follow the example here: https://help.mypurecloud.com/articles/how-to-use-the-user-defined-oauth-credential-type/ under bullet 3 almost exactly. The data actions that are interfacing with the mulesoft APIs would need the elements ...
Hi Subhash, Thanks for your help.We are going to do this. Will keep you update after the actions on our end. Regards, Christopher ------------------------------ Maguitte Christopher Groupe Canal+ SA ------------------------------
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