Is it possible to integrate Genesys Cloud with M365 using GRAPH protocol. Currently that is what we are using on premise. Is IMAP Supported, if not is the only alternative for integration is to forward the emails from your server to Email Address Configured ...

Catelyn, I have a solution that I seemed to work in my testing. Begin by setting your comma separated string value as participant data in your flow. In my example it's called "ListFromFlow". You can set it as shown, or if you have a collection in Architect, ...

Hi Dean, I'm not the original poster from above but I have a similar question. Is there a way to capture the reports of DNIS that was transferred to? Thank you, ------------------------------ Dianne ------------------------------

Having just joined the beta, I wanted to add my positive opinion for the UI changes. They are subtle enough that infrequent users won't notice, but helpful enough that those who use it regularly will appreciate the updated typeface and appearance. Two ...

After 2 weeks of urging support to pass this to Engineering, solution was to disable an SDK for the toggle setting to work on the back end..... ------------------------------ Suren Nathan SUNWING VACATIONS INC. ------------------------------

Thanks Angelo, that is helpful! ------------------------------ Nicole VanWie State of Arizona - City of Mesa ------------------------------

Thanks so much, Robert! One area we're looking at for future expansion is the ability to add recordings of examples to Dictionary Management. This could further improve accuracy in the above examples. Leor ------------------------------ Leor Grebler, ...

Hello Elizabeth! I'm sorry for your experience and rest assured it's on our roadmap to improve this functionality. Genesys Cloud runs off a true big data architecture model which carries the huge benefit of being able to centralize the infrastructure ...

Thanks Damaris, do they think that it's working as designed by approving requests made outside of workplans instead of throwing the invalid error? ------------------------------ Shannon Hellner Paycor, Inc. ------------------------------

Hi Shannon, I confirmed with the team that there were no changes to the status within the last few months. They just released Staffing Groups, but that did not include status updates. ------------------------------ Damaris Scott Genesys - Employees ...