Can you share how this works with the panel manager? Are we able to choose multiple default panels? It would be great if I could have profile and agent assist pop at the same time. ------------------------------ Steve Alix EDCi -------------------- ...

Hi, They are in this prior post. https://community.genesys.com/discussion/upcoming-agent-ui-update-multi-contextual-panels Pretty cool feature. ------------------------------ Steve Alix EDCi ------------------------------

Thank you Gabe. ------------------------------ Sai Kumar Miratech, Inc ------------------------------

@Jan Heinonen Thank you for sharing! Your feedback about the trash icon is being reviewed by our design team, and our engineering team is looking at the scroll bar issue. ------------------------------ Amelie Wisniak Genesys - Employees ------ ...

Hi All Is there a way that anyone knows where we can export all messenger transcripts from Genesys? Thanks! #Roadmap/NewFeatures ------------------------------ Shauna Gibson Motability Operations ------------------------------

Adesh, That would follow the example here: https://help.mypurecloud.com/articles/how-to-use-the-user-defined-oauth-credential-type/ under bullet 3 almost exactly. The data actions that are interfacing with the mulesoft APIs would need the elements ...

Hi Subhash, Thanks for your help.We are going to do this. Will keep you update after the actions on our end. Regards, Christopher ------------------------------ Maguitte Christopher Groupe Canal+ SA ------------------------------

Is there any way for the chatbot to identify what page of the site the customer is on when they access the chat bot and/or connect to an agent via the chat bot? #ConversationalAI(Bots,AgentAssist,etc.) ------------------------------ Robert Schwanke ...

How long is the beta go estimated to run and is there a tentative deployment date? (I understand it is based on the feedback received, but just curious if you have tentative target dates.) ------------------------------ Nicki Dehn AAA Club Alliance ...

Hi Chris, If possible, try following: Take out edge from network. Connect it to direct internet line. Perform the edge setup & complete the pairing with Genesys cloud. Once pairing is done. Define the IP, DNS server IP, proxy information using ...