Ishi, Unfortunately, the issue remains. I have emailed the files to you. Thanks! ------------------------------ Paul Simpson Views expressed are my own and do not necessarily reflect those of my employer. ------------------------------

Hi, I have some tickets open with Genesys (don't we all? 😂) but starting about a week ago, I find that I go to the web portal, type in a response and hit submit and the response doesn't post. No errors. Nothing. If I reply by email, it seems to ...

This helps - thanks so much! ------------------------------ Elizabeth Guthrie Aramark Services Inc. ------------------------------

Hi fans! We are seeking new talent for our Community Rockstar program . If there is someone in the communitiy who really helps you, answers your questions, posts helpful information, or provides valuable resources (a.k.a. a person you like ...

Hi All, We are looking for AA flow recommendations: if you want to reach an agent by first name or last name or if you know their extension please enter it now. Please confirm whether this is possible or not in Genesys cloud default solution. ...

Hi Pierrick, Where can I find documentation on Customer Insights. Thanks ------------------------------ Velmani Natarajan MVP Health Plan, Inc. ------------------------------

Hi All, Has anyone had any success with this at all, I have a similar request to set up Simultaneous ringing. Thanks Stu ------------------------------ Stu Pattison EQUANS Services Limited ------------------------------

Hi fans! We are seeking new talent for our Community Rockstar program . If there is someone in the communitiy who really helps you, answers your questions, posts helpful information, or provides valuable resources (a.k.a. a person you like ...

Hello Andy, this is a customization we developed for some of our clients. We use a middleware that we call in the survey flow to send it the assigned survey through an Action. This middleware parses the survey ID and questions so we can later link the ...

Hi @David Fradejas Tomás , Great question! You are correct, our goal is to update the interface to set the foundations for future user experience and navigation enhancement. It does not include new capabilities or major user experience ...