Hi - that red alert is typically visible when the outbound message cannot be delivered to the recipient: this could happen because End-User's client is currently offline, or attachment could not be delivered. With Web Messaging the alert should disappear ...

WEMAI is just around the corner (where has this year gone already!) don't forget to register for our Performance & Gamification Round Table on the 1st May! ------------------------------ Tracy Genesys ------------------------------

Thanks, Can see in Beta board now. ------------------------------ Sumant ------------------------------

Thanks Breno! ------------------------------ ANA BELEN ALONSO VIDALES EOS Spain S.L. ------------------------------

Hi Steve, Have you found a way to make this work? I'm facing the same challenge where the message history is not automatically being added once the agent replies to the email. ------------------------------ Dennies Salenga ----------------------- ...

Here's a good thread to read Anush - make note of Malcolm's comments at the end. https://community.genesys.com/digestviewer29/viewthread?GroupId=19&MessageKey=2ffa9f4f-8a6f-4ae8-a7d4-291510d7ebd9&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer ...

Thank you @Jan Heinonen . It helped. ------------------------------ Hanumantha Rao Vodafone International Services L.L.C. ------------------------------

Hi Ivan, I have a similar scenario where I am trying to use default IVR profile to route calls for all LOBs but for 1 LOB there is a requirement to not to use beep so created a new IVR profile and trying to route only this LOB through a new IVR profile ...

Hey Leor, From what we see are the following: Insurance and heath benefit terms City/state slots Automotive parts Addresses Doctor names Physician specialties ------------------------------ Robert Wakefield-Carl ttec Digital Sr. Director ...

@Anik Dey - Now that we're in Q2 2024, could you please provide an update on when the Acoustic data will be filterable in the UI (e.g. in performance views like the Interactions view)? Appears to be listed as Feature STA-47 in the product roadmap (Content ...