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Hi Tommy, Were you able to search for interactions by the Spanish dialects? ------------------------------ Anik Dey Genesys - Employees ------------------------------
We are planning to start leveraging the "End Interactions Automatically when Agents Logoff" feature in the System Settings. I'm wondering if anyone has identified new issues arising from this feature setting which may be caused by network connectivity ...
Thank you, Richard. I have created an auth action, which gives me the below result, but I'm still confused about how to create subsequent actions to fetch the actual information. I'm sorry, but I'm quite new to the Genesys world. ...
We are excited to announce that starting next week,Tuesday, April 23, you can apply to participate in the Mutli-Contextual Panel Beta. We are are targeting mid to late Q2 for the beta release .. Stay Tuned !! #BetaAnnouncement #BetaUpdate ------------------------------ ...
Hello, thank you for your feedback I've voted for the idea above and posted a new idea here : Enable last-used queue for outbound | Genesys Cloud Ideas Portal (aha.io) Regards ------------------------------ Rihab BEN MALEK Teleperformance France ...
Ok, no problem. Yes, the middleware updates using the scoring API but it does it by matching the answers with the assigned survey, which is created after the interaction finishes. Let me know if I can help. ------------------------------ Marco Villaseñor ...
Having limited experience in bot flows I'm not certain if this will help, but if there isn't a dropdown list to store you array values. You may be able to execute a loop for each object of the array. Prompting the operator to reply Yes/No for each role ...
I believe I have found the issue causing our low self service %, so posting here again in case it can help someone else. Using browser developer tools, I pulled the JSON response from the Interactions view for a single day and searched on selfserved ...
Phew, this was hard to spot, but so simple once I did. In the Refer-To: header in the SIP REFER from the bot, the URI didn't have the sip: prefixed to it. I'm not sure why Genesys wouldn't just hard fail that request with a SIP 400 Bad Request ...
Hi Paul Good news. The stuff you provided was very helpful to fix this. Thank you Ishi ------------------------------ Ishi ------------------------------
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