To add to Felicity's response, once you establish weekly parameters (i.e. 40 hours in 5 days) if you want the system to NOT schedule them for On Queue if they're unneeded, you need to provide an overlap schedule with an alternate activity code. Example: ...

We're very excited to announce that starting the week of May 20, 2024, we'll be rolling out Dictionary Management in the UI. Back in October, we released this capability through the API here: https://help.mypurecloud.com/faqs/voice-transcription-what-is-dictionary-management/ ...

Here you go. 0003475809 0003471352 ------------------------------ Carlos Alonso Dow Jones & Company, Inc. ------------------------------

HI Carlos, Can you please share the case numbers? Thank you, ------------------------------ Máté Földi Genesys PM ------------------------------

Hi Mate - We still have some open issues related to this change (specifically, the inability to copy and paste from Google sheets/excel and also an issue with font sizes not displaying properly) . I have cases open for these but haven't received any updates. ...

Hi Timo, The exact time will be 2AM CET Wednesday on the 24th and it will be in one go for the whole region. More details about the change under this article: https://rise.articulate.com/share/vgRFoYM_nH-TG43K4zvxedzYjXDqt71N ...

Hi Zoran, When the user inherits (role, queue...) through Groups, for a change you need to apply it in the group. If you set configuration in the User, right, you can change in the user. Att, ------------------------------ Breno Canyggia Ferreira ...

We have developed a VoiceBot for a client by activating the Google Dialogflow CX Add-On (Genesys Reseller), and all consumption and usage information regarding quotas and limits of our Dialogflow project has disappeared. This information is crucial for ...

Good Morning! If you accept an interaction and "skip" the interaction, it will be considered complete - unless you have multiple phone numbers on that account. It should be skipping it at the phone number level, not record level. If you have two, ...

Hi Soubhash, We've passed the steps my following the recommandations.We have succeded in completing the installation. The issue that we are having now is that after receiving the process complete message and after the reboot of the server, it is like ...