Hi, I have used A nalytics API: /api/v2/analytics/conversations/aggregates/query and specified the desired metric, in this case tAnswered - Defining ASA as the amount of time an interaction waited to be connected to an agent the calculation ...

Depending on what AWS region your org is deployed in, the update may not have made it yet. I believe the US East and West regions typically receive their weekly updates on Wednesday. ------------------------------ Charles Skowron ----------------- ...

Hi fans! We are seeking new talent for our Community Rockstar program . If there is someone in the communitiy who really helps you, answers your questions, posts helpful information, or provides valuable resources (a.k.a. a person you like ...

Has anyone had success with initial testing of the new Post Call action from the April 15 release? Even with the new action in architect, ending a call doesn't send it to a flow. I've selected 'caller' as the target; it doesn't seem like it should be ...

Hey Community Members, It is time for us to seek more new talent for our Community Rockstar program and we need your help (yes, again😁). If there is someone in the communitiy who really helps you, answers your questions, posts helpful ...

We are having the same Issue. I needed to show that our team had not made multiple outbound calls to a particular phone number. I wanted to use the interactions view to create a summary export for the day showing the number dialed (DNIS) our caller ...

We are building some custom reports in PowerBI and are looking to include ASA as a metric in our reports. We are using the Analytics/Reporting/Exports API to bring in our data,( https://developer.genesys.cloud/devapps/api-explorer but we are having difficulty ...

Hi fans! We are seeking new talent for our Community Rockstar program . If there is someone in the communitiy who really helps you, answers your questions, posts helpful information, or provides valuable resources (a.k.a. a person you like to keep ...

Thank you for your reply Anton - I think you were able to connect all the dots for me. A few things of note - I was trying to use 'Call Task' instead of 'Jump to reusable task'. looks like Jump works better. Also, I kept expecting to go back to my ...

Hi Steven, I actually found a way but I will surely try your second approach too. I will come back with details. Regards, ------------------------------ Charis Sideridis INTRACOM SINGLE MEMBER S.A. TELECOM SOLUTIONS. ------------------------- ...