Remember that each attribute is written as participant data on the conversation in the segment that pertains to the participant. Most of the time, this is the external call segment of the conversation, You can usually query the conversation and get the ...

This is what I am looking for as well. Were you able to figure out if that's possible? Every iteration of permissions I've tested with did not work. The option would be helpful for staff members who need to view the responses but aren't on a queue, ...

Hey George, Does this apply to screen recording as well or just voice. ------------------------------ Joshua Civitareale Nexon Asia Pacific Pty. Ltd. ------------------------------

Hi Anush it's been a couple of years but assuming it's an Edge you purchased through Genesys then you can request if you don't already have it the iLO credentials so you can log into the device directly and configure SNMP information. You can then also ...

Hello Anush, I assume you are BYOC Premise customer and in BYOC deployment customer you can monitor the your edge and trunk metrics by creating a custom dashboard of live metrics to monitor the performance of the BYOC Premises Edges and trunks in ...

Hi Isaac, The queue activity detail view will show information regarding the calls that hit that queue (to get there Click Performance > Workspace > Contact Center > Queue Activity ). However, if you need information like if there ...

Serena, did you find a solution for this? I am running into the same issue. ------------------------------ Nichole Conway State of Missouri ------------------------------

Hi there! Where can I go to see Queue detailed information like is there a threshold for holding before the call disconnects? or if there is an announcement before it disconnects? Thanks! Isaac Denegri Everbank #ArchitectureandDesign ...

What is the strictness of the topic phrases in Commercial? Are there any phrases that contain the word no? ------------------------------ Anik Dey Genesys - Employees ------------------------------

If the email has HTML content, we may not be able to parse the content to analyze the sentiment. Are these plain text emails? Are the phrases different in any way? ------------------------------ Anik Dey Genesys - Employees ------------------------ ...