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Hello, Instead of loading a new page you can use Custom action in your Else statement and have it run the same script again, so it would loop the same script until state is Connecting. It's also worth considering using {{Scripter.Raw Interaction ...
From the screen shot you've shared it looks like the surplus people HAVE been scheduled - that is why they are showing as a difference. What are you seeing that makes you think they haven't been scheduled? I did notice that you don't seem to be using ...
Hi All, I am not sure if we are the only ones facing this issue. but with the latest change in the UI for utilization. We noticed the permissions needed to configure utilization on both agent level and organization level are the same. This is causing ...
Hi Breno, thanks for your answer. The situation is not quite as you describe it. The '407 Proxy Authentication Required' response is coming from our SIP trunk provider as an answer to the 1st INVITE sent by Genesys Cloud for an outbound call. The ...
Hi Subash, We have done the following configurations. The first 2 drives are in a RAID1 Array and the third drive is set unconfigured. ------------------------------ Maguitte Christopher Groupe Canal+ SA ------------------------ ...
Preview screenshots or even mock-ups would be real nice to see..... ------------------------------ Angus Huckle Spark NZ Trading ------------------------------
Hi Ismail, Have you done the required RAID configuration for your drives ? If not, please refer below resource center link & perform RAID configuration & check. Set up a Customer Hardware Solution Edge - Genesys Cloud Resource Center (mypurecloud.com) ...
Thank you, Paul, for sharing this! I voted for the idea from the link you provided. I noticed Genesys has been relatively quiet on updates for this feature which is saddening. Hopefully this can be pushed faster for development and launch to the application ...
This is already an idea on Aha. It's the 5th most requested feature. https://genesyscloud.ideas.aha.io/ideas/INB-I-986 ------------------------------ Paul Simpson Views expressed are my own and do not necessarily reflect those of my employer. - ...
This response '407 Proxy Authentication Required', I guess, then is sent from SIP Proxy your provider. Maybe the provider needs to apply the configuration of "session persistent" or change for the authentication will be used in the first INVITE only. ...
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