A place to ask questions, connect with others, and stay in the know
No, we have the same. And it is not even restricted to only admin role, but also supervisor role has this. Not a desired situation in my opinion. At least the utilization on org-level should be restricted to master admin only. Agent utilization can ...
Hi Nuttapong, if you want to avoid 10 copys of the flow, than you need to find a way to "send" variables to that flow. One possibility would be 10 "consult-buttons" (1 for each queue), that write the desired queue into the participant data of the call ...
Hi @Paul Simpson I have 10 queues to transfer, so I have to create 10 flows, 1 flow per 1 queue ? ------------------------------ Nuttapong Limadisai Beryl 8 Plus Public Company Limited ------------------------------
Hello beautiful people, I have attempted to remove a queue from an agent, but every time the change is confirmed successful, the queue reassigns itself to the agent automatically. I can see the same agent is a member of a group that has membership with ...
Kia ora Would like some information about campaign management. For campaigns, if a consultant skips a target from a preview mode campaign, does it get pushed to the end of the existing list or does it not get presented again? How can we ...
If an Agent is on an ACD call, they should not receive calls. I suggest checking your Utilization settings. Also, if the Agent is running multiple clients (either applications, or has multiple tabs open to the WebUI) then I have seen them get out of ...
Being able to configure via Panel Manager would be almost essential. ------------------------------ Angus Huckle Spark NZ Trading ------------------------------
I have sent you a contact request. ------------------------------ Paul Simpson Views expressed are my own and do not necessarily reflect those of my employer. ------------------------------
Hi, I know that Genesys will translate automatically a web survey based on the language it was created. My question is regarding the policy to send of the web survey. For example, client calls, as teh choice between Spanish and English. Selects ...
Hi Jay, Our agents were not disabling the link themselves. The support team has confirmed that this is/was an issue and is currently rolling out a fix. Thank you for recommending Tempo, but at the end of the day this schedule export feature is offered ...
What are your feature requests or ideas? We'd love to hear them!Genesys Cloud IdeasGenesys Multicloud CX IdeasPureConnect Ideas
Nominate your favorite Community Rockstars
Community LinksCustomer & Partner Sign UpAchievers Lounge Community Newsletter Archives "Ask Me Anything" EventsFAQ / GuidelinesSelf-Service ResourcesGenesys Knowledge NetworkGenesys Cloud Resource CenterPureConnect Resource CenterGenesys Multicloud CX DocsGenesys EventsGenesys Community YouTube Channel Community PartnersLatitude by GenesysAppFoundryGCAP