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  • Posted in: Genesys Cloud

    Oh, I see. Thank you so much. ------------------------------ Rechelle McConnell CHRISTIAN BROADCASTING NETWORK ------------------------------

  • Posted in: Genesys Cloud

    > Can I still label it a chat even if we build the flow in the Inbound Message Flow and not in the Inbound Chat? Yes. Labels are not media-specific, so you could create a label "Green" and then via their respective flows have a "Green" message, a ...

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  • Posted in: Genesys Cloud

    Thank you, Panagiota. Can I still label it a chat even if we build the flow in the Inbound Message Flow and not in the Inbound Chat? ------------------------------ Rechelle McConnell CHRISTIAN BROADCASTING NETWORK ------------------------------

  • Posted in: Genesys Cloud

    Hi Anton, Yes, I was reading about that and will test this feature. Thanks ------------------------------ Rechelle McConnell CHRISTIAN BROADCASTING NETWORK ------------------------------

  • Posted in: Genesys Cloud

    Thank you Lawrence, We are already doing the prioritization so we are good on #1. I'll bring the other info to my team. ------------------------------ Rechelle McConnell CHRISTIAN BROADCASTING NETWORK ------------------------------

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  • Posted in: Genesys Cloud

    Thank you, Matthew. I don't know how to do this but I'll check it out. ------------------------------ Rechelle McConnell CHRISTIAN BROADCASTING NETWORK ------------------------------

  • Posted in: Genesys Cloud

    Thank you Anton. I'll pass this info to our developer. ------------------------------ Rechelle McConnell CHRISTIAN BROADCASTING NETWORK ------------------------------

  • Hi Aafreen Thanks for your post As has been mentioned already there are Ideas in the portal for this. The best one to use will be the below: https://genesyscloud.ideas.aha.io/ideas/WFMSCH-I-28 If you could add your vote and use case to this, ...

  • If you are adding with the 'Add Activity to Agents' dialog you can select 'Suggest Ideal Time', and the possible times would be presented in order of (scheduled staff - required staff). To further optimize that case or any ad hoc schedule changes, you ...

  • Posted in: Genesys Casual

    I'm in my most significant years, and after a long time, I'm working hard to have my basic dream of life. ------------------------------ Najah Murad Henry Ford Health ------------------------------

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