Thank you all for your suggestions. It turns out that we had delayed our Edge upgrade until this past weekend so although we received the feature release, this one required the most recent Edge version. Everything is fine now! ------------------------------ ...

Hi John, Can you please share your case numbers if they exist? Thank you in advance, ------------------------------ Máté Földi Genesys PM ------------------------------

Hi everyone, I am thrilled to announce that Audio Connector is GA!! All Genesys customers and partners will be able to purchase and download from AppFoundry our latest 3rd party conversational connector. A few considerations before you start: ...

Hi Devanand, I'm facing a similar problem. I'm trying to configure the Audio Connector in the Architect Flow, but we haven't too much support material to implement it. It should be nice that Genesys could share an archive or an exemple of one implementation ...

Hi .. It looks like they just posted the Beta sign-up Tile ------------------------------ Nicholas Robinson Senior Product Manager Genesys - Employees ------------------------------

Hi Robert, We did this at the top of our Inbound Message Flow in 2 steps. We first call the "Get Journey Session" action. In there, our journey session id is set to "Message.JourneyContext.customerSession.id", and then our Journey Session Result ...

Good Morning, With the recent release of staffing groups we now are able to implement the time off manager functionality in our department. During our testing we are noticing that when an agent submits a time off requests that falls outside of their ...

Hi Mate Thanks a lot for the information. I ask my customer if he wants to register for the beta and tell you when he answers. Anyway, thanks for having contacted and proposed me. Catherine ------------------------------ Catherine DUPIRE NXO ...

Hi Catherine, The new messaging component beta will start in the upcoming weeks. If you did not register to it we can still add you in case you are interested. The component will support copy paste from clipboard however we still handle the images ...

Hi Prakash, For UI There isn't. Don't have API for it too (bulk). There is an endpoint below: /api/v2/routing/queues/{queueId} --> suppressInQueueCallRecording (boolean) Att, ------------------------------ Breno Canyggia ...