Hello all! We don't yet have a native chat concurrency metric. We do have a couple ideas tracking requests for this type of feature: https://genesyscloud.ideas.aha.io/ideas/ANLS-I-191 https://genesyscloud.ideas.aha.io/ideas/TEL-I-418 Until we're ...

A weather app that actually predicts the weather correctly! ------------------------------ Steph Voelker Westconsin Credit Union ------------------------------

Hi fans! We are seeking new talent for our Community Rockstar program . If there is someone in the communitiy who really helps you, answers your questions, posts helpful information, or provides valuable resources (a.k.a. a person you like to keep ...

I am trying to find out if there is a way to determine when a representative declines a call, verses when the caller abandons the call in route to the agent. We have our ring time set at about 32 seconds, sometimes I see that it alerted to the agent ...

See before-after screens at the Resource Center announcement (https://rcstaging.wpengine.com/admin-user-interface-enhancements/ ). ------------------------------ Zoltan Juricskay Product Manager Genesys - Employees ------------------------------

Interesting.. looking forward to a demo of it. Thanks for the response ------------------------------ Chris Alwood NationsBenefits, LLC ------------------------------

You will need to ask Lawrence and Peter what resulted from their Support cases. Each situation can be different, so you should open your own Support case to help you figure out the cause. ------------------------------ George Ganahl GCP, GCSME, ICCE, ...

Good Morning Charis - Disappointing! Let's try a few more things. First, in addition to logging the boolean (which should theoretically stay False), add some text values to follow along with {{Scripter.Interaction State}} and {{Scripter.Interaction ...

Do you know how Genesys distributes traffic, i.e., if each agent has an open interaction but is not currently making a phone call (preview campaign where the agent is reviewing the customer card), can the system assign an incoming call to that agent? ...

Hi Gina, No our approach will be a little different, in that the employee will bid on the work plan (set of rules) that they are happy to be scheduled by. We believe that this break from the traditional approach will provide a more flexible solution, ...