Very Helpful. Thank you Christoph! ------------------------------ Isaac Denegri EverBank, N.A. ------------------------------

Thank you Hammed!!! ------------------------------ Isaac Denegri EverBank, N.A. ------------------------------

Hello community I don't know if transferred calls are considered by the forecast, or if we can somehow include or remove them for the forecast. I have not found anything about this in the Resource Center. Thanks in advance #Forecasting ------------------------------ ...

I echo @David Fradejas Tomás here with respect to the interface & usability itself--pretty straightforward and consistent with the other views that have been updated with the same look/feel. Our organization heavily uses data tables, and so far the ...

@Irina Milstein - In my experience in Genesys or other systems with similar buttons, those "six squares" you're referring to allow you to rearrange the order of the fields by clicking & dragging that field up/down. That being said, you technically can ...

Hey Robert! Thanks! On initial release, it will support terms the same way it does today through the API. The next step will likely be capitalization support and special characters. Grammars aren't likely to be supported as the language models work ...

Hi, Is there any way to bulk update the delete date of call recordings not currently in scope of any policies? Thanks AJ #QualityManagement ------------------------------ Anna Jhane Mulinyawe SAFG Technologies, LLC ----------------------- ...

We transitioned from PureConnect to Genesys Cloud on 10/24/23. We tried to run a basic queue performance report using a date range of 10/24/23 - 3/29/24, and we are receiving a 503 error message and the data refuses to load. If we run the report individually ...

Great!! Thank you! :) BR. ------------------------------ Adrian Rodriguez EOS Spain S.L. ------------------------------

There is the Idle system presence and there is an Idle routing status - two different things. I was talking about system presence of Idle (often shown as Away). An agent being on queue with a routing status of Idle would not be counted in shrinkage time. ...