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  • Posted in: Genesys Cloud

    Hi Katia, This is a system comportment default of Genesys Cloud Desktop. https://help.mypurecloud.com/articles/presence-status-and-activity-indicators/ Att, ------------------------------ Breno Canyggia Ferreira Marreco https://www.linkedin.com/in/brenocfm-40b62182/ ...

  • Posted in: Genesys Cloud

    Hi Alberto, yeah, is possible. In your example <variable> you will use the "interger minute" field. Att, ------------------------------ Breno Canyggia Ferreira Marreco https://www.linkedin.com/in/brenocfm-40b62182/ ----------------------------- ...

  • Posted in: Genesys Cloud

    ahh ok, i see, thank you!! ------------------------------ dawn weston AvalonBay Communities, Inc. ------------------------------

  • Posted in: Genesys Cloud

    Hi Dinesh, I'd do what Vineet suggested, set some participant data to see what that value is. I have done something similar before and gone with an expression like the below in my Play Audio action: ToAudioCurrency(ToCurrency(YOUR BALANCE) + "|AUD")), ...

  • Posted in: Genesys Cloud

    We started to see this issue yesterday in one of our Orgs, mostly for outbound calls, but occasionally for inbound too. Our design is complex due to regulatory requirements where for outbound calls, once connected to customer, we have to blind transfer ...

  • Posted in: Genesys Cloud

    Hi Everyone, I would like to check is it possible to use variable in function MakeDuration? The value of the variable will be retrieved from Data Table. MakeDuration(0,0, <variable> ,0,0) Thanks & Regards, Albert #Routing(ACD/IVR) ------------------------------ ...

  • Posted in: Genesys Cloud

    Hi Mate, Thanks for your reply. We tried to refresh the app but issue still there. The issue is - When agent receives email interactions and agent clicked on download all on the attachment that time Genesys cloud app is getting refreshed again and ...

  • Posted in: Genesys Cloud

    Hi Dawn, Thank you for the screenshots. What you experience is intended and by the design. Currently the conversational panels (email, messaging and calls) are fully responsive to horizontal space. Instead of breaking the editor toolbar into multiple ...

  • Posted in: Genesys Cloud

    Hello! I am trying to get the Get Conversation Attribute Data Action to work and am running into an issue with the success template. I get the following error when I run the test: { "message": "Transform failed to process result using 'successTemplate' ...

  • I am coming in very late to this, but it is because I haven't run across any Bold360/DX customers until now. As luck and timing would have it, I now have one that has instances of both the original and also DX. They have asked for all data extraction. ...

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