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Hi @Paul Simpson I have 10 queues to transfer, so I have to create 10 flows, 1 flow per 1 queue ? ------------------------------ Nuttapong Limadisai Beryl 8 Plus Public Company Limited ------------------------------
Hello beautiful people, I have attempted to remove a queue from an agent, but every time the change is confirmed successful, the queue reassigns itself to the agent automatically. I can see the same agent is a member of a group that has membership with ...
Kia ora Would like some information about campaign management. For campaigns, if a consultant skips a target from a preview mode campaign, does it get pushed to the end of the existing list or does it not get presented again? How can we ...
If an Agent is on an ACD call, they should not receive calls. I suggest checking your Utilization settings. Also, if the Agent is running multiple clients (either applications, or has multiple tabs open to the WebUI) then I have seen them get out of ...
Being able to configure via Panel Manager would be almost essential. ------------------------------ Angus Huckle Spark NZ Trading ------------------------------
I have sent you a contact request. ------------------------------ Paul Simpson Views expressed are my own and do not necessarily reflect those of my employer. ------------------------------
Hi, I know that Genesys will translate automatically a web survey based on the language it was created. My question is regarding the policy to send of the web survey. For example, client calls, as teh choice between Spanish and English. Selects ...
Hi Jay, Our agents were not disabling the link themselves. The support team has confirmed that this is/was an issue and is currently rolling out a fix. Thank you for recommending Tempo, but at the end of the day this schedule export feature is offered ...
Hey everyone! The newest episode of the Genesys Cloud Community Q&A Show provides a great overview of SMS and covers some FAQs that everyone can benefit from. We are including the video and a text of the questions/answers. SMS (texting) regulations ...
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