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The shareable link URL will not change week over week or from one schedule to the next. The only way the URL would change is if the agent disables the current link (which would cause any third-party calendars to cease to update that are using that disabled ...
Hi Katia, This is a system comportment default of Genesys Cloud Desktop. https://help.mypurecloud.com/articles/presence-status-and-activity-indicators/ Att, ------------------------------ Breno Canyggia Ferreira Marreco https://www.linkedin.com/in/brenocfm-40b62182/ ...
Hi Alberto, yeah, is possible. In your example <variable> you will use the "interger minute" field. Att, ------------------------------ Breno Canyggia Ferreira Marreco https://www.linkedin.com/in/brenocfm-40b62182/ ----------------------------- ...
ahh ok, i see, thank you!! ------------------------------ dawn weston AvalonBay Communities, Inc. ------------------------------
Hi Dinesh, I'd do what Vineet suggested, set some participant data to see what that value is. I have done something similar before and gone with an expression like the below in my Play Audio action: ToAudioCurrency(ToCurrency(YOUR BALANCE) + "|AUD")), ...
We started to see this issue yesterday in one of our Orgs, mostly for outbound calls, but occasionally for inbound too. Our design is complex due to regulatory requirements where for outbound calls, once connected to customer, we have to blind transfer ...
Hi Everyone, I would like to check is it possible to use variable in function MakeDuration? The value of the variable will be retrieved from Data Table. MakeDuration(0,0, <variable> ,0,0) Thanks & Regards, Albert #Routing(ACD/IVR) ------------------------------ ...
Hi Mate, Thanks for your reply. We tried to refresh the app but issue still there. The issue is - When agent receives email interactions and agent clicked on download all on the attachment that time Genesys cloud app is getting refreshed again and ...
Hi Dawn, Thank you for the screenshots. What you experience is intended and by the design. Currently the conversational panels (email, messaging and calls) are fully responsive to horizontal space. Instead of breaking the editor toolbar into multiple ...
Hello! I am trying to get the Get Conversation Attribute Data Action to work and am running into an issue with the success template. I get the following error when I run the test: { "message": "Transform failed to process result using 'successTemplate' ...
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