See before-after screens at the Resource Center announcement (https://rcstaging.wpengine.com/admin-user-interface-enhancements/ ). ------------------------------ Zoltan Juricskay Product Manager Genesys - Employees ------------------------------

Interesting.. looking forward to a demo of it. Thanks for the response ------------------------------ Chris Alwood NationsBenefits, LLC ------------------------------

You will need to ask Lawrence and Peter what resulted from their Support cases. Each situation can be different, so you should open your own Support case to help you figure out the cause. ------------------------------ George Ganahl GCP, GCSME, ICCE, ...

Good Morning Charis - Disappointing! Let's try a few more things. First, in addition to logging the boolean (which should theoretically stay False), add some text values to follow along with {{Scripter.Interaction State}} and {{Scripter.Interaction ...

Do you know how Genesys distributes traffic, i.e., if each agent has an open interaction but is not currently making a phone call (preview campaign where the agent is reviewing the customer card), can the system assign an incoming call to that agent? ...

Hi Gina, No our approach will be a little different, in that the employee will bid on the work plan (set of rules) that they are happy to be scheduled by. We believe that this break from the traditional approach will provide a more flexible solution, ...

Hello Vaun. Let me check and see that will work. Reuben Goodwin Solutions Architect AD Customer Services 2850 W. Grand Blvd. | Detroit, MI | 48202 Phone: (248) 776-3663 rgoodwin@hap.org ...

Hi everyone I have a question with the intraday view about the number of connected agents. I have read the documentation about the difference between the "scheduled agent" and the "real" agent. I can't understand why the metrics are so different. The ...

How data table changes works for real time customers. If I change data in data table and The customer already in call will update with current data or old one. #ArchitectureandDesign #Integrations #PureConnectQAEpisode ------------------------------ ...

Hello All, I am currently trying to create web messaging for internal users to create tickets as well as create Genesys Cloud users based on those tickets. I am able to achieve this (within digital bot) if I have to copy existing users settings (for ...