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Good Morning! If you accept an interaction and "skip" the interaction, it will be considered complete - unless you have multiple phone numbers on that account. It should be skipping it at the phone number level, not record level. If you have two, ...
Hi Soubhash, We've passed the steps my following the recommandations.We have succeded in completing the installation. The issue that we are having now is that after receiving the process complete message and after the reboot of the server, it is like ...
Hi all. Anyone having issues playing back / viewing live voice interactions? When trying access a live interaction, it looks like the attached pic. Raised with Case. #Omni-ChannelDesktop/UserInterface #QualityManagement #Reporting/Analytics ...
That's great news! Hopefully that covers everything then. Let me know if you need anything else. ------------------------------ Steven Busse Vice President, Lead Business Analyst M&T Bank ------------------------------
Thanks Steven, the try/on error now works. I had to play round with the on error part. ------------------------------ Charis Sideridis INTRACOM SINGLE MEMBER S.A. TELECOM SOLUTIONS. ------------------------------
Hi, It seems that this will deployed to the remaining regions next week (https://help.mypurecloud.com/release-notes-home/features-coming-soon/)? As deployment schedule is now a sliding window across the week, would it be possible to have the exact ...
Hi, Hope everyone is doing well. We have built our custom logic to increment the priority, while they are in queue (in-queue flow). But observing the below issues; Beginning of in-queue flow GetCurrentDateTimeUtc() method returned 2024-04-18T15:29:09.727Z ...
4 years later it's still not fixed. This is a big BUG that needs to be quashed. ------------------------------ Dewald Smit Altron Systems Integration a Division of Altron TMT (Pty) Ltd ------------------------------
Hi We still face this issue. We have created canned responses in MS Trebuchet, The canned response appears to be styled correctly, but when we put the canned response in the mail, it returns Helvetica. Thierry ------------------------------ Thierry ...
No, we have the same. And it is not even restricted to only admin role, but also supervisor role has this. Not a desired situation in my opinion. At least the utilization on org-level should be restricted to master admin only. Agent utilization can ...
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