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Hi @Jeremy Prevost , just a question on your statement " I will lose the ability to see where the customer disconnected " can you do this in Flow performance report > outcomes tab report? cause I'm not seeing a column on outcome report for Disconnect/Customer ...
Thank you for that! I think the main issue was the period. The limitation of one day did not come into my mind. Where did you see it? Also, I ran into a very interesting problem: I can generate queue membership reports within Genesys Cloud, for ...
Congrats @Lawrence Drayton Well deserved, you are a rockstar. ------------------------------ Anton Vroon ------------------------------
Hi Jeremy, I think you need to be very conscious about what your outcomes, pun intended, are for using them. Flow outcomes will only show the 1 successful Outcome. Your milestones will show the number of attempts, and the paths the customer took. ...
Thanks for confirming that! ------------------------------ Mikaylah Smith ------------------------------
Hi Herrick, I'm also interested in knowing if/how we can filter by Evaluation results per Eval form? This thread did answer my question about deleting evaluation forms though, it'd be great if the content in the resource centre could be updated te ...
Hello, There seems to be limited role settings on Facebook so there's no good way to not also get them in the Messenger app that I've found. ------------------------------ Jan Heinonen Contact Center Specialist GlobalConnect AB ------------------ ...
That just sounds like a bug to me. Obviously outside of normal testing but customers re always finding those corner cases. Report to support and let us know. ------------------------------ Robert Wakefield-Carl ttec Digital Sr. Director - Innovation ...
Hi all, Quick update to inform you that we are hoping to launch the beta program around the end of April/early May. We will share a form to sign up for the beta once we get closer. Please stay tuned for more updates. ------------------------------ ...
Hi Ramamoorthy, I guess that this documentation will help you. https://help.mypurecloud.com/articles/about-genesys-cloud-scim-identity-management/ https://help.mypurecloud.com/articles/configure-azure-active-directory-for-genesys-cloud-scim-identity-management/ ...
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