I wanted to check and see if anyone else has had this issue as of the last few months. PureConnect on premise system connected to GenesysCloud to deliver WebRTC agent audio for agents logging into IC. Our current theory is something has changed in ...

This week we spent lots of hours trying to figure out why our softphone integration was having issues. We opened a Genesys case and uploaded the appropriate logs to them. They found that GCBA hadn't been updated. The customer updated it, no change, ...

I'm not sure of a way to share them. But anyone who has the Quality Administrator role can go into the Evaluation Form and click to edit the question, they will have the Save as template option. ------------------------------ Angelica Howard MidAmerican ...

Hey Community! My name is Amy Sessions and I am the Division Manager for Utility Customer Service at the City of Clearwater. Man, that is a mouthful. I am from Alabama and now transplanted in Florida. I am in the Disney Cast Member protection program ...

Dear Friends I have a query, I have created a flow with intentions, in which I gave input words like "YES" and "NO" and all their variants, but I am running into problems that the BOT does not identify the words, it takes a long time to respond ...

Is there an update on this question? Thank you. ------------------------------ Wendy Dodson Sedgwick Claims Management Services, Inc. ------------------------------

Understanding Agent Empathy This feature goes beyond traditional metrics, leveraging AI to assess both customer sentiment and agent empathy, providing supervisors with a nuanced view of interactions. Bridging Performance Evaluation Gaps No longer ...

Understanding Agent Empathy This feature goes beyond traditional metrics, leveraging AI to assess both customer sentiment and agent empathy, providing supervisors with a nuanced view of interactions. Bridging Performance Evaluation Gaps No longer ...

I had a chat over 2:30 mins which is not too long or short but seems still I see the transcription but not summary ------------------------------ Shailesh Singh Accenture Solutions Private Limited ------------------------------

Is this occuring in the desktop client or in a browser? If in a browser which browser? I know you mention it working in Edge but I don' tsee any other details in your description ------------------------------ Bob Hall Southwest Business Corp. -- ...