We released Monitoring for Digital Channels in November 2023 > https://help.mypurecloud.com/releasenote/november-29-2023/ Coaching is coming next > https://genesyscloud.ideas.aha.io/ideas/DIG-I-1181 ------------------------------ Angelo Cicchitto ...

Hello, when we create more fields than fit to one screen (more than 5) we have to all the time scroll up and down. would be possible have the menu for creating new field upon created fields not below? #BetaUpdate ------------------------------ ...

Hi Alejandro, Genesys is offering several types of billing based on your use-case and preferences. You should get in contact with your AE (Account Executive) to get some possible quotes & calculations. Best, ------------------------------ Georgy ...

Hi there, We are using digital bot flows and wanted to get articles from the knowledge bases in Genesys Cloud CX. However, replacing a part of the article seems impossible as the "Show Knowledge Article" action does not support formatting or doing string ...

Hi Nuttapong, basically your flow should set the priority right. The "disconnect" however would kill the call. But I never tried it that way, so please test it. :-) Best regards Christoph ------------------------------ Christoph Domaschke CRONBANK ...

I have noticed upon creating a new Topic that it does not analyze historical interactions. It only captures interactions that occur after I have created the new topic/phrases. Is there something I am missing that would allow me to see this? It really ...

Hello Anush, In addition to the last comment, if you are interested in getting network traffic analytics to monitor your edge device, we provide network traffic visualization as a solution available from AppFoundry. We measure voice quality based on ...

Does anyone know if there are monitoring and coaching functionality for web messenger interactions? Thanks Chris #DigitalChannels ------------------------------ Chris Bittner Thorlabs Inc. ------------------------------

Thank you. Would the Default Voicemail Flow be part of every call flows that leads to voicemail? These calls are coming from internal transfer and not a queue. ------------------------------ Qan T Vibrant Emotional Health -------------------- ...

Hi @Brian Jones , Thanks for sharing! Your feedback is indeed essential to us. We now have a fix for the data table export modal showing the wrong row count when opening from the rows view. We are hoping to release it next week. We've also ...