I am trying to create a callback that sends the calls at a different time (ie. 9am) next day. I am using an API endpoint POST /api/v2/conversations/{conversationId}/participants/{participantId}/callbacks but there some request parameters that I ...

Hi @Rechelle McConnell , I believe what you are looking for is Show which policy was applied to a | Genesys Cloud Ideas Portal (aha.io) . This feature will be considered for CY25 according to the responsible admin. Voting and commenting on your ...

Hi Steven, I guess than since November/2023 is available for Windows 11. https://docs.genesys.com/Documentation/System/latest/SOE/WorkspaceSIPEndpoint Att, ------------------------------ Breno Canyggia Ferreira Marreco https://www.linkedin.com/in/brenocfm-40b62182/ ...

in Chrome, for example, you cannot disable WebRTC. I imagine that the user to use the "deselect phone" to disable webrtc or do you have another scenario? if for it, you can monitor through Agent Status View - column: station. Att, ...

Yes!! If you don't use ZTP, you need to use the "DHCP option" to automate the process of provision. This documentation will be to help you: https://help.mypurecloud.com/articles/enable-dhcp-on-the-phone-to-discover-the-phone-settings-from-the-edge/ ...

This flag will help/enable sending the SIP REFER message to the trunk. The Release Link Transfer (RLT) option is available in the trunk settings. When this option is enabled, Genesys Cloud CX will attempt to use RLT to transfer calls to external destinations. ...

Hi @Malcolm Green , I believe your question might be answered by release notes from last december : Password policy minimum requirements Genesys updated the Genesys Cloud minimum password policy. The new password requirements include a minimum ...

Hello, if the agent deactivates Webrtc, can this be seen in the queue or in the agent status history? Thank you #QualityManagement #Telephony ------------------------------ Rihab BEN MALEK Teleperformance France SA ------------------------- ...

The submissions are rolling in and if you are a US partner or customer and have posted to this thread with a GKN story, you're in the running for an e-bike! Remember, we're looking for those details that can really help us enhance the GKN and understand ...

We would love a way to measure FCR, too, and don't have any way to do it using the system. ------------------------------ Amber Krueger Ultimus Fund Solutions, LLC ------------------------------