Recently when we place a user in "inactive" mode (leave of absence, etc.) their roles and permissions are deleted. Even the default roles disappear. When we set to "active" we have to re-apply them. Is there a change we missed or is this a glitch ...

This is a tough one. One of the places on my bucket list to visit is Japan. I'd like be able to tour both a city and the countryside just try to take in everything Japan has to offer. If I had to go with someone, I'd probably say that I would take my ...

The message indicated that requested shift payable time is different from what has been scheduled or specified in workplan. i assume that schedule has not been created for July yet, so it has been a comparison against workplan. Please, check if the ...

Partial day time-off requests that are outside the scheduled or configured shift are always approved. However, their payable hours are set to 0. Such requests do not count against the limit as it is assumed that a person is not supposed to work during ...

Well yes it does not seem to reflect on there for some reason. Maybe needs a ticket to Genesys. What you need to do is to check the api/v2/conversations/{conversationId} API in https://developer.genesys.cloud/devapps/api-explorer-standalone and use the ...

@Vineet Kakroo Can't check from here? priority here is only what passes from flow? If you want to check What should I do? ------------------------------ Nuttapong Limadisai Beryl 8 Plus Public Company Limited ------------------------------

Where are you checking the priority after setting the priority inside the inqueue flow ? I think you may need to check this inside the developer centre where you can run the conversation API and check the specific participant where the new priority ...

@Vineet Kakroo I've tried following the instructions. The result is still the same, priority in queue = 0. ------------------------------ Nuttapong Limadisai Beryl 8 Plus Public Company Limited ------------------------------

Yes all good, except check step-16 in the in-queue flow where you will need to use "Call.CurrentQueue.name" ------------------------------ Vineet Kakroo FIL Fund Services (Bermuda) Limited ------------------------------

Good afternoon, Has anyone implemented a way to accurately extract the data to start getting information on first contact resolution? Some of our teams are looking to report on how many times in a month people are contacting us on a given wrap code. ...