Thanks, Robert! No, I'm not, however I have seen quite a few flows (written by a variety of engineers) where the Collect Input action's success path leads to a decision that checks that the returned data length is within the required range. This ...

Thank you for the comment. We have tried high, but apparently the AMD causes a little delay ------------------------------ Tony Manna Baxter Credit Union d/b/a BCU ------------------------------

This appears to be what is happening much appreciated! ------------------------------ Johnathon Nelson Auto Club Insurance Association Co. ------------------------------

Hi, I have recently exported a Bot Flow as an i3BotFlow file and i need to make some changes to it before i re-import it? What application would i use to view this file in a readable format for me to be able to make the changes. Usually i would make ...

Hi Catherine, You will find the link to the registration form here: https://community.genesys.com/discussion/agent-ui-new-messaging-component-beta#bmde759d8b-c680-4d43-83cf-2d4def7ef2c5 I reopened the form so you can use it. Thank you, Máté ...

Hi Robert Apologies, no idea why that was missed. I've added this for you now. Please ensure you have the right permissions in your role and you should see them. Thanks Andy ------------------------------ Andy Boland Genesys - Employees --- ...

Hi Angus There will be, but not at the moment. Right now we're just tagging interactions with any associated Categories. We're planning to bring the details to Content Search next, allowing you to find interactions based on Categories. This will ...

Hi Johnathan, In the past I have seen similar things and they where usually related to agents deselecting their phone. You can check if that's the case by adding the station column to the queue activity details view. Also please check this article: ...

Hi Amelie, We joined the beta just today and here are some of my thoughts. Overall a good design and view of the tables, especially the search function. I have always have had issues that once you work on a specific datatable and come-out of it, ...

@Mate Janos Foldi : can you add me please for this beta ? I don't find it in beta hq. Is there a procédure ? Do I have to do something ? I have never registered for a beta before, I don't know well what I I to do... Can you please confirm me that ...