HI All We have a on premise Edge solution and planning to configure the Polcom VVX201 phones. But we have noticed that we have to manually configure everything on hardware phone like adding line keys, sip configuration, DNS enteries, SNTP etc. Please ...

Overcoming Challenges: During the implementation of the Digital Bot Flow, I encountered a hurdle regarding answer retrieval within the bot. Turning to the GKN for assistance, I discovered a crucial insight: ensuring that the language settings matched ...

Genesys PS can convert the files as they have IRSASFU application. ------------------------------ Mohamad Bazzi Duqm Data Centre SAOC ------------------------------

Can you confirm when these features are being re-released? ------------------------------ Gareth James CALLSCAN AUSTRALIA PTY. LTD. ------------------------------

Hi All, I would like to know if there is a way to report which policy is being used in a call. Thanks a lot. #Reporting/Analytics ------------------------------ Rechelle McConnell CHRISTIAN BROADCASTING NETWORK ------------------------------

Is it true that there is no way to turn off agent ability to listen/see recording if they are shared a link of the call? ------------------------------ Clayton Curtis Enova Online Services, Inc. ------------------------------

I am working with my AD team to set up attribute mapping for groups. We are able to provision users but they are having issues with the attributes. I am wondering if there are differences in mapping for users then groups. Does anyone know if all the available ...

1. Overcoming Challenges: Question: How did the GKN help you overcome a challenge at work? GFK was my answer to present releases and roadmaps in weekly team meetings. Since they are there for me it saves time preparing presentations. 2. ...

Good day I am testing post-flow action in one of my call flows which transfers to my inbound call flow. Attached is a picture of the call flow. When I end the call, it does not transfer me to the survey can someone please assist. #ArchitectureandDesign ...

You can also use PATCH /api/v2/routing/conversations/{conversationId} to set and check the priority, sending an empty body from memory will change nothing but the response will have the current priority. But also yes the UI doesn't update priority ...