Hello, You can edit the Default Voicemail Flow, I guess you want to change what happens in the "Play Voicemail Not Enabled" ? Just be aware that this flow is used by all users and queues in the system, you can only have one flow for Voicemail. ...

Hello Eric, You can create an action similar to this that will loop the same script until the Interaction State is connected, and then open the URL. I generally use {{Scripter.Raw Interaction State}}, since if you have agents using different languages ...

For me it would be with my wife and we would cycle through the Outback taking in the sights and enjoying the wild life at a much slower pace than being in the car doing 100km/h (60mph). We would time our ride to reach the outskirts of town just on sunset. ...

This seems to still be an issue with Dashboards for the Handled Metric When handling a callback/voicemail and calling back the customer, at the end of the interaction the Handled metric increases. As agents are forced to select End Callback once they ...

Hello community, Where will the values used for profile fields listed under HR section be visible other than under individual agent profile? Would the values be available in any reports or can we search specific users using these fields for WFM activities? ...

Good Morning again, So I finally managed to check the PDF links from my own laptop and it worked first go WITHOUT any changes. I then tested again from my work machine and it also worked without the need to make any changes. It seems that either ...

The recording can be stopped either at the welcome prompt or secure pause after the call is answered by the agent. The welcome prompt announces, press "1" if you do not wish the call to be recorded. The call flow then stops the recording of that interaction. ...

We turned off the voicemail permission for the agents, however, when a call is transferred to a agent it says "voicemail is not available for name of agent". I located the article on how to delete or change the "name". Is there a way to completely ...

Is this an IC Server, or a Media Server? Also, you mention booting from the ISO. The PureConnect ISO is not bootable. Just to be clear, this is a PureConnect system, and not a Genesys Cloud Edge? ------------------------------ Paul Simpson Views expressed ...

Is the auto summarization stored anywhere that you can use it to transport to another system? i.e. in conversation details? #Unsure/Other ------------------------------ Clayton Curtis Enova Online Services, Inc. ------------------------------