Hi All We have been experiencing the same issue through Edge. Do we know if the fix has been implemented please? Thanks! ------------------------------ Shauna Gibson Motability Operations ------------------------------

I use it in architect flows so on days we are closed callers get a message saying we are closed and to call back on the next business day. ------------------------------ Bruce Dunn Department of Technology & Information State of Delaware ---------- ...

Thank you, Bruce! will the Holiday actually appear on their schedule? or is this more so to close the lines for a the holiday? ------------------------------ Vanessa Ramirez Rush System for Health d/b/a Rush University System for Health --------- ...

Go to Admin > Routing > Operating Schedules > Schedules, then click Add to add a new holiday. ------------------------------ Bruce Dunn Department of Technology & Information State of Delaware ------------------------------

Hi Louis Thanks for your feedback At the moment for Categories you're only able to see these at the interaction level. If an interaction is tagged with a Category it will show under the Category section on the details tab. It isn't currently possible ...

Hi, does anyone have an experience with integration a BSL option into Genesys? I'm not sure if this is possible natively but hoping someone may have a suggestion? We currently outsource to a third party but would like to know if there is an option ...

You are correct, Anton. Currently, the Transport SDK and open messaging are the available options. We are planning to implement the Authenticated messaging feature in H1 next year in the Mobile Messenger SDK ------------------------------ David Kempl ...

Why did I forward the call to my mobile number? But when I test it, it goes to voicemail. #Implementation #Outbound #Routing(ACD/IVR) #Telephony ------------------------------ Nuttapong Limadisai Beryl 8 Plus Public Company Limited ------ ...

We eventually came up with a workaround, which is to set up some dummy skills and add them to the Planning Group. You give them to the people who are actually meant to be in the Planning Group but don't add them to conditional routing, therefore even ...

Hello. I would like to register for that beta , for the customer "Isagri" please. ------------------------------ Catherine DUPIRE NXO FRANCE SASU ------------------------------