New deployment approaching UAT, we have noticed that when hitting a disconnect block in architect, the interaction ends but the 'A' party is not disconnected. Looking at the sip trace, it appears that no BYE is being sent out to the BYOC trunk when hitting ...

@Vaun McCarthy - No we are still working through this with support. A recommendation has been put forward involving changing some settings in Chrome. Although I need to test from outside our business environment as these settings are currently locked ...

You are correct. It will not accept 4 or fewer or more than 10 digits. Are you seeing different? ------------------------------ Robert Wakefield-Carl ttec Digital Sr. Director - Innovation Architects Robert.WC@ttecdigital.com https://www.ttecDigital.com ...

The first one looks like someone who did not log out the night before so showing more time than the interactions they are on. The second one did not log in but left an interaction open from the day before without disconnecting it. ------------------------------ ...

Until Genesys supports native support for video, you will only be able to accomplish this with a 3rd-party app from AppFoundry. Here are a few: https://appfoundry.genesys.com/filter/genesyscloud/listing/8b3ff1b9-9be7-43d9-8228-30994ed62bda https://appfoundry.genesys.com/filter/genesyscloud/listing/48826464-7b5c-43ad-9a54-7baf1b569555 ...

Check to see if you have your mobile number in your profile. If there, remove it. That is a known issue/problem/feature?. ------------------------------ Robert Wakefield-Carl ttec Digital Sr. Director - Innovation Architects Robert.WC@ttecdigital.com ...

So, you shouldn't be a seeing any wavefile, but a message that the conversation is still in progress. Are you sure this is a live view? Also, that wavefile is very strange. Can you make sure your recording codec is set to Opus in the Trunk Settings? ...

Little-known issue is that you need to have recording turned on for Email and Messaging (no one should be using Chat) for the "transcript" to be saved. Like any other transcript, it can be searched for 30 days (and soon to be 90 hopefully) in the Content ...

Hello, we have just moved to Genesys Cloud C2 and need to confirm if you can search email or chat interactions by keywords, emails or other information. This was a feature of bold chat 360 and one our team used regularly to verify any previous emails ...

Hi @James Terry / community, I have a similar requirement. I want to understand where are the values used for profile fields listed under HR section can be viewed? Would the values be available in any internal reports? Also there are only Full-time, ...