Hey there Beta HQ! The Genesys Knowledge Network is excited to announce the launch of their " Your Voice, Your GKN: Share and Win! " contest, exclusively for community members (customers and partners within the US only) like you ! Share how ...

Improved Genesys Cloud announcements Genesys updated the Announcements page for improved clarity and transparency. Genesys aims to provide customers with timely information about feature and platform updates and feature retirements. The Announcements ...

Hi Phaneendra, Congratulations on successfully employing your chatbot. As Aaron referenced, there are multiple ways to escalate to an agent with the flows and logic. Here is an example of how we built ours. Options 1 and 5 transfer to an agent after ...

Great Thread, I'm need to find a Noise cancelling headsets for me and here I see many tips. att, ------------------------------ Breno Canyggia Ferreira Marreco https://www.linkedin.com/in/brenocfm-40b62182/ ------------------------------

Hi Kristie, You can in flow Architect verify the status user (use API https://developer.dev-genesys.cloud/devapps/api-explorer#get-api-v2-users--userId--presences-purecloud) and If not available/InQueue route it to Cellphone. Att, ------------------------------ ...

Agent Escalation There is some built in escalation if you want the user to type in any phrases listed in the document above. Then its an exit bot and whatever logic you have on that. ------------------------------ Aaron Montanari Rochester Regional ...

When agents are viewing their interactions, why on some emails interactions shows nothing by xxxxxxx@xxx? #DigitalChannels ------------------------------ Joy Shewmake Workwear Outfitters, LLC ------------------------------

Hello Suyog, Thank you for reaching out. I definitely understand the need to have a more streamline way to view the information. It is my understanding you want to know if there is a view that provides visibility to all disputes instead of the current ...

I could talk to Brian Cox for days. I would need to hope our ebikes breakdown. ------------------------------ Matt Lawson Genesys - Employees Online Community Manager ------------------------------

Hello Community, We've successfully deployed our chatbot, which provides helpful answers based on its knowledge base. However, we're encountering a challenge: when a customer needs further assistance beyond the bot's capabilities, there isn't a clear ...