Hey Community! My name is Amy Sessions and I am the Division Manager for Utility Customer Service at the City of Clearwater. Man, that is a mouthful. I am from Alabama and now transplanted in Florida. I am in the Disney Cast Member protection program ...

Dear Friends I have a query, I have created a flow with intentions, in which I gave input words like "YES" and "NO" and all their variants, but I am running into problems that the BOT does not identify the words, it takes a long time to respond ...

Is there an update on this question? Thank you. ------------------------------ Wendy Dodson Sedgwick Claims Management Services, Inc. ------------------------------

Understanding Agent Empathy This feature goes beyond traditional metrics, leveraging AI to assess both customer sentiment and agent empathy, providing supervisors with a nuanced view of interactions. Bridging Performance Evaluation Gaps No longer ...

Understanding Agent Empathy This feature goes beyond traditional metrics, leveraging AI to assess both customer sentiment and agent empathy, providing supervisors with a nuanced view of interactions. Bridging Performance Evaluation Gaps No longer ...

I had a chat over 2:30 mins which is not too long or short but seems still I see the transcription but not summary ------------------------------ Shailesh Singh Accenture Solutions Private Limited ------------------------------

Is this occuring in the desktop client or in a browser? If in a browser which browser? I know you mention it working in Edge but I don' tsee any other details in your description ------------------------------ Bob Hall Southwest Business Corp. -- ...

Hi Dean, Is it only when transferring to a number this could work? Our agents transfer to an external contact, which is an internal DID that points to a flow (in this case the DID ending in 1724), but it's not showing up to the session DNIS and it doesn't ...

You'll likely find the 3rd participant is a queue. Check the conversation timeline as you should see a participant on each row. You can use the GET /api/v2/conversations{conversationId} API to get the detail of one of your conversations and check the ...

Hi Emmitt, I think a previous post may help answer your question. I found this helpful, hopefully you do also. PureConnect - Genesys If you want to see the discussion, look below... All credit goes to Tim Cannon from this thread . #Report ...