Hi Lawrence, Do you mind sending me the data actions? I am trying to set this up as well and really struggling. ------------------------------ April Uran Utilities Protection Center ------------------------------

My daughter has worked at Latigo Ranch in Colorado for a couple of summers. One of her roles was to take guests on (fat-tire) electric bike rides on mountain trails near the ranch, up over 9,000 feet elevation. So, I'd go with her on the trails near the ...

Hi, For canned responses, can we please see a sample of what the changes to the user interface will look like? ------------------------------ Angelica Howard MidAmerican Energy Company ------------------------------

Thanks Anton, I will try this! ------------------------------ Rafael Silva Alctel Telecomunicacoes e Informatica LTDA ------------------------------

Hi Isaac, You can use the views Contact Center, It here has all the information available for queues. https://help.mypurecloud.com/articles/about-reports-views-and-dashboards/ Some information is more specific and you can use Flow Architect ...

Hi, where can I see queue details? For instance, I have an special queue that should ring for 60 seconds before the call is disconnected. Also, I want to confirm that there is an announcement played before it disconnects. I do have an excel mapping ...

Can I meet you at the distillery?? Yes, I'm inviting myself. ------------------------------ Matt Lawson Genesys - Employees Online Community Manager ------------------------------

Canned Responses user interface enhancements The refreshed Canned Responses user interface now offers updates to the flow, style, and user controls. These enhancements do not affect existing functionality. Customer engagement content ...

Hello everyone, Curious on how others handle the nature of Web Messaging being Asynchronous outside of using Evaluate Schedules. Even During the Open schedule for Web MSG - lot of web users seem to just leave the session and by time it gets to agents ...

Hey there Beta HQ! The Genesys Knowledge Network is excited to announce the launch of their " Your Voice, Your GKN: Share and Win! " contest, exclusively for community members (customers and partners within the US only) like you ! Share how ...