One option is to use: GET /api/v2/users Expand authorization Then, where 123-456-789 is the user id, it would look like: In your data action response template, you want an array, with a path like: $.entities[0].authorization.roles[*].name ...

Yeah unfortunately attributes only update when the flow ends. I haven't done this, but the following looks like it might be more suited to what you are after v2.flows.instances.flow.{id} -Flow instance execution data by flow ID (in preview) ...

If this is a call steering bot/dtmf, make it easy for the customer. If they have to repeat themselves, or there are too many questions, or they don't know what they can say then it can be very frustrating for a customer and a DTMF becomes easier. They ...

Hello Community, I am new and learning Genesys cloud and data actions on a fast pace as per the requirements. I want to validate on my digital bot flow if the user is a supervisor, if yes, take one action if not, take another action. have explored ...

Hi Cody, there's an ad-hoc phrase search you can do within the interactions/content view but that's about the only historical thing you do at this stage - and it's also limited to a certain number of days in the past. For your actual use case it sounds ...

We are experiencing an issues when entering time off requests spanning a full week including Saturdays. These requests are failing (please see screenshot of error attached) When working a Saturday our agent's will get a day off during the week which ...

We are experiencing an issue in the time off section where partial day holiday request are being auto approved by the system with 0 paid hours. This is inflating our daily holiday allocations as due to being approved at 0 hours the time off limit's are ...

We are currently on Prem and moving to cloud. I was told there is not a twinning option in cloud. Is there a work around or a different status that will allow for twinning? Our executive team will use the twinning option to allow calls routed to their ...

@Brent The Poly Lens desktop app is required to update the firmware of the headsets. Lens replaced the Plantronics Hub but I see it's still available. Also, note that it only works when wired, not on BT. Need IT tech support? Click here ...

Hello, @Tony Manna , I have seen this behaivour in other customer in any technology. Not everybody is fancy to use bots. In my personal case, I prefer DTMF over voice guided bots, the reason; usually the bots does not understand me at all (even human ...