Check to see if you have your mobile number in your profile. If there, remove it. That is a known issue/problem/feature?. ------------------------------ Robert Wakefield-Carl ttec Digital Sr. Director - Innovation Architects Robert.WC@ttecdigital.com ...

So, you shouldn't be a seeing any wavefile, but a message that the conversation is still in progress. Are you sure this is a live view? Also, that wavefile is very strange. Can you make sure your recording codec is set to Opus in the Trunk Settings? ...

Little-known issue is that you need to have recording turned on for Email and Messaging (no one should be using Chat) for the "transcript" to be saved. Like any other transcript, it can be searched for 30 days (and soon to be 90 hopefully) in the Content ...

Hello, we have just moved to Genesys Cloud C2 and need to confirm if you can search email or chat interactions by keywords, emails or other information. This was a feature of bold chat 360 and one our team used regularly to verify any previous emails ...

Hi @James Terry / community, I have a similar requirement. I want to understand where are the values used for profile fields listed under HR section can be viewed? Would the values be available in any internal reports? Also there are only Full-time, ...

Angelo, any news when this will come back out? ------------------------------ Robert Wakefield-Carl ttec Digital Sr. Director - Innovation Architects Robert.WC@ttecdigital.com https://www.ttecDigital.com https://RobertWC.Blogspot.com -------------- ...

That is considered a media interaction different and separate from Web Messaging. This interaction is based on a GPE we visit that is keeping track of customer web visits and the attributes attached to the cookie. With Web Messaging, you can send in ...

Hello. That was almost two years ago. Since that time we moved off of the desktop client and using browsers only. Steve Parsons Vice President, Information Technology | BCD Travel Chicago, Illinois | United States T +1 ...

Hi Steve, Was your issue resolved? We have recently went live with Genesys and having the same issue with voice interaction when call being kept on hold couple of times. Maha ------------------------------ Mahalakshmi Subramani Premera Blue Cross ...

Data Actions run as an internal mechanism to make web service calls to outside API resources. They are not billed separately at this time, but rather are included with your CX 1, 2, or 3 user licenses. There is a mechanism to execute data actions via ...