Hi Andy, I've taken some time to play around creating categories and can say it works as expected, but I do have one question. Once a category has been created, where in GC are you able to find results? I.e. If I'm looking to find all interactions that ...

Hi Gerardo, You may need to look at the input timeouts. But also generally for Yes and No, there is the ask yes or no action, or I would use a slot instead to capture something like that. Intent's are generally for those overall intent/topic/category/product ...

Thanks David So to confirm then. To use authenticated messaging in a mobile app, we either have to use open messaging, or Transport SDK, either way we would need our own UI built to use authenticated messaging in a mobile app? At least until the Mobile ...

I enabled "End Interactions Automatically when Agents Logoff" Org wide and had to disable it again after a month or so as multiple agents were getting thrown out to the logon screen at the voice interaction disconnect stage - before they selected a ...

Hi Anton, You can't integrate the Transport and the Mobile Messenger parallel to your application. ------------------------------ David Kempl Genesys - Employees ------------------------------

From https://help.mypurecloud.com/articles/workforce-management-supported-configuration/ : Currently, workforce management forecasting and scheduling only supports inbound voice, chat, callbacks, email, and message media types in queues configured ...

I wanted to check and see if anyone else has had this issue as of the last few months. PureConnect on premise system connected to GenesysCloud to deliver WebRTC agent audio for agents logging into IC. Our current theory is something has changed in ...

This week we spent lots of hours trying to figure out why our softphone integration was having issues. We opened a Genesys case and uploaded the appropriate logs to them. They found that GCBA hadn't been updated. The customer updated it, no change, ...

I'm not sure of a way to share them. But anyone who has the Quality Administrator role can go into the Evaluation Form and click to edit the question, they will have the Save as template option. ------------------------------ Angelica Howard MidAmerican ...

Hey Community! My name is Amy Sessions and I am the Division Manager for Utility Customer Service at the City of Clearwater. Man, that is a mouthful. I am from Alabama and now transplanted in Florida. I am in the Disney Cast Member protection program ...