Have you heard the Genesys Community is giving away an electric bike?! That's not the question of the month (QOTM), but it's close. To celebrate the launch of our GKN Story contest , for the QOTM, we want to know: "If you could take a pair of ...

Hi @Robert Wakefield-Carl , thank you for the feedback. My telecom team was reviewing these examples and seemed to think there were no active interactions left open. I guess where I am confused is, if an agent logs off, can/should Genesys end any interactions ...

Hello Community, We're excited to announce the launch of our " Your Voice, Your GKN: Share and Win! " contest, exclusively for community members like you! T his is your chance to showcase how the Genesys Knowledge Network (GKN) has positively ...

Is there a screen in Genesys where i can see ALL the disputes for a given time period instead of looking at the each agent level? Appreciate any help. #QualityManagement ------------------------------ suyog gupta Health Alliance Plan ------ ...

Thank you!!! ------------------------------ Melissa Palmer Cox Automotive Corporate Services, LLC ------------------------------

When requesting historical adherence, we always use the latest configuration for adherence settings. So, if the Adherence Exception Threshold setting is changed, any request made after that change (including requests for time periods in the past) will ...

For Adherence Exception Threshold configuration change it is a harder question so I'll bring in @Drew Dyr to help answer. ------------------------------ Jay Langsford VP, R&D ------------------------------

Much appreciated, Robert! We will further explore this in the Messaging flows to match the call settings. One follow-up question - if we set the threading timeout as very low, wouldn't it affect all interactions that way? Meaning, some legitimate interactions ...

Thank you for the reply Jay and I apologize for not being specific enough. The real-time Severe Adherence threshold explanation makes perfect sense. What about the historical adherence (Adherence Exception Threshold)? What I really want to know is, if ...

Thank you, Richard. That was one idea I had. I was hoping for something a bit less manual since we will have to keep up with any new area codes that get added. But I think that will be a workable solution. Much appreciated. ------------------------------ ...