Hi Jason, A call need to pass through external trunk for the edge to start recording, that is why the recording need to be enabled on the external trunk. Our recording system is external trunk based. Regards, ------------------------------ ...

Thanks Robert and Maxim, Good to know my thinking on that is right. ------------------------------ Anton Vroon ------------------------------

Hi Anton, >>>Will that work? Yes, you can use wrap-up codes to do it. Currently there is no other way. Many of our clients use this approach and it works quite well. You can use expression: RandomInt(99) + 1 < Flow.RequiredPercentage for ...

Just adding to what Gerard has put here around the format change, currently if I change the "display name" for a field, the underlying schema field name doesn't change. That makes things confusing if you're using the API for managing data tables. I'm ...

Is there a way to select multiple options for a question on Evaluation Forms? I see there is a Multiple Choice option, but it only allows one selection to be made. For instance, the group name is Opening and 2 out of 4 items are required to earn credit, ...

The updates look good, nice and fresh. It would be good whilst you are making amendments to this side of the platform to be able to do the following around table management: Change the format for an existing field - incase of error and need ...

Yes, that could certainly work, but as you mention it's a bit ungainly and not dynamic as I'd need to create a switch case for each task to potentially be called (and there are many). ------------------------------ Vikki Papesh Sr. Genesys Cloud Developer ...

It's not clean and could get unwieldly depending on the number of tasks you want to jump to, however, I would create a switch and hardcode the 'jump to task' based on each branch of the switch. ------------------------------ Kevin Goodwin Mediu, ...

Currently, only SMTP is supported. We should see by September or so IMAP for 0365. This will allow direct pulling from the O365 mailbox and you can use the Genesys 3rd-party SMTP connector to send out through O365. The only problem is that this only ...

Hi Dean, thank you for your reply! I tried it and it doesn't tell indicate the session DNIS but instead it shows the agent name instead. For example: What happened here is the caller dialed the DNIS ending in 7110, then agent Anderson picked up ...