So, we were previously told a fix had been implemented for this issue, our issues resolved around the same time. We haven't had any issues since then with agents going into Not Responding. ------------------------------ Angelica Howard MidAmerican ...

We are excited to announce that this feature has been released for general availability directly instead of going through beta phase as communicated previously. Thank you for the continued support and feedback, which made this progress possible. ...

Hey Peter, We recorded this episode back in January, so no guarantee that I can get an answer to your questions at the moment, but I will try. You may want to ask them as a New Discussion vs adding them here. Thanks, Matt ------------------------------ ...

Hi @Matt Lawson Could you please assist with tracking down answers for the above? ------------------------------ Peter Stoltenberg TTEC Digital ------------------------------

Hello everyone, relatively new to cloud and still migrating several of our lines. Some of our agents initially figured out that they could deactivate their own Q's. We managed to get that under control. Now one of those same problem agents is sitting ...

Jan, This exactly what State of Florida is experiencing and exactly what Genesys is telling me. They just keep asking for more "logs" of the users experiencing this. The issue is these are agents and not the most fluent with capturing logs. Then ...

Thank you for sharing your feedback, I would enable this option. Att, ------------------------------ Breno Canyggia Ferreira Marreco https://www.linkedin.com/in/brenocfm-40b62182/ ------------------------------

Hi Vikki, Call task and Jump to Reusable Task block aren't available to use expression :(. I See how the better option is Kevin's tip for your situation. Att, ------------------------------ Breno Canyggia Ferreira Marreco https://www.linkedin.com/in/brenocfm-40b62182/ ...

Hi Simon! Make sure you open a ticket with Genesys. The more visibility we have at the support organisation, the better. ------------------------------ Vick Sweeney Hydro Quebec ------------------------------

Dear Anton, Regarding whether to use "Yes" or "No", we actually have several phrases, such as "It's me", among others. Each intention is expressed using 31 words that we believe users might indicate, based on our testing experience. However, the bot ...