Hi guys, Attached... regards, Guchan ------------------------------ Guchan Erzorlu Call Center Resources Dan. A.S ------------------------------

Hi Paul, To clarify, 'Others (mostly those whose agents deal with multiple interaction types) want one agent to be fully utilized before the next is assigned. Genesys have opted for the latter' I would love this to be the case - Are you saying ...

Thank you for response, ZTP cannot be used for regulation issues. Can you please confirm below is mandator in DHCP server for auto discovery and provisioning: ------------------------------ Anush Shetty SBI Shinsei Bank, Limited --------------- ...

I would like to know if Genesys Cloud Universal Messaging has a trial version available. Or must you purchase it for use only? #DigitalChannels #Implementation #Integrations ------------------------------ Nuttapong Limadisai Beryl 8 Plus Public ...

@Anton Vroon Thank you for the information. ------------------------------ Nuttapong Limadisai Beryl 8 Plus Public Company Limited ------------------------------

@Vineet Kakroo Thank you for your help. It works very well the way you described it. ------------------------------ Nuttapong Limadisai Beryl 8 Plus Public Company Limited ------------------------------

To automate the work you can use ZTP (the better option for polycom: https://help.mypurecloud.com/articles/polycom-zero-touch-provisioning-requirements/) or you can use DHCP option: https://help.mypurecloud.com/articles/phone-provisioning-dhcp-dns/, https://help.mypurecloud.com/articles/manually-configure-the-provisioning-information-for-the-polycom-vvx-phone/#TS-VVX ...

Hi Neo, in my test I don't have a problem (I'm sa-east-1 region); In the documentation, have the prerequisites Edge and Media Tier version 1.0.0.15220 or later. I test in one org BYO with version 1.0.0.15220. https://help.mypurecloud.com/articles/set-post-flow-action/ ...

You can map the SCIM fields defined in the integration (I don't know if I understand very well your question). This Map is applied for the user. https://help.mypurecloud.com/articles/configure-microsoft-entra-id-for-genesys-cloud-scim-identity-management/ ...

HI All We have a on premise Edge solution and planning to configure the Polcom VVX201 phones. But we have noticed that we have to manually configure everything on hardware phone like adding line keys, sip configuration, DNS enteries, SNTP etc. Please ...